Job Title: AI Enablement and Operations SpecialistLocation: Dublin (Hybrid – 2 days per week in office)Contract Duration: 12 monthsDay Rate: EUR 190 per dayOverviewThe AI Operations Specialist plays a central role in enabling effective, compliant, and scalable access to AI tools across the Development function. This role supports the day-to-day operations of self-service AI license distribution and adoption, ensuring colleagues can easily discover, request, and use approved AI capabilities.You will help optimise license allocation, support onboarding, and drive adoption of AI tools in a global, matrixed environment. Working closely with the Director of Digital Innovation and AI and the AI Governance Lead, you will also support governance activities including AI in GxP assessments, compliance tracking, and documentation.This role combines operational delivery, user enablement, and governance support to accelerate responsible AI adoption across the organisation. Key ResponsibilitiesAI License OperationsManage and coordinate distribution of self-service AI licenses, including Copilot, Gamma, and other approved toolsMonitor usage patterns, demand signals, and access requests to optimise license allocation across DevelopmentAct as the central point of contact for AI license-related queries, requests, and user supportIdentify teams and functions that would benefit from AI access and support rollout planningCross-Functional EngagementWork across a global matrix organisation to engage stakeholders across functions and geographiesBuild strong relationships to understand business needs and support AI adoption aligned to readiness and demandPartner with SMEs to understand workflows and identify practical AI enablement opportunitiesSupport onboarding, awareness, and understanding of available AI capabilities for end usersCapture user feedback, adoption barriers, and improvement opportunitiesAI Governance & Compliance SupportSupport the AI Governance Lead with AI in GxP assessments and governance activitiesEnsure AI usage aligns with internal policies, governance standards, and regulatory requirementsAssist with documentation, tracking, approvals, and governance recordsSupport coordination of compliance-related actions across stakeholdersAdoption Enablement & User SupportPromote awareness of AI capabilities and encourage responsible adoption through clear guidanceProvide practical, responsive support to users of approved AI tools, resolving routine queries and access issuesSupport role-based AI enablement by helping users identify where AI adds value in their workflowsCapture adoption insights and usage trends to inform rollout strategy and prioritisationGovernance Enablement & AwarenessProvide clear guidance on compliance requirements, risk expectations, and Responsible AI practicesPromote a culture of safe, ethical, and compliant AI usage across the organisation RequirementsDegree in Life Sciences, Data Science, Business, Technology, or related fieldDemonstrated proficiency in AI tools (e.g., Microsoft Copilot or similar)Strong interest in applied AI, digital innovation, and operational enablementExcellent communication and interpersonal skills in a matrix environmentAbility to translate business workflows into practical AI use casesHighly organised with strong attention to detail and multi-priority managementProactive, solution-oriented mindset with continuous improvement focusExperience engaging stakeholders to identify adoption opportunities and barriersExperience in pharmaceutical, healthcare, or regulated environments (preferred)Experience working across global or cross-functional teams (preferred)Confident in operational coordination, documentation, and user enablement
Nathan Peters 
