IT Support Engineer

Location: Norwich, UK | Office-based, Monday–Friday

About the Opportunity

We’re working with an established, growing business looking for an IT Support Engineer to join its internal IT team. This is an opportunity to work in a fast-paced environment, supporting business-critical systems and helping improve the technology and tools employees rely on every day.

You’ll be part of a collaborative team where you can contribute to IT improvements, streamline processes, and develop your technical expertise across a range of systems and technologies.

The Role

As an IT Support Engineer, you’ll provide technical support across the business, troubleshooting issues, maintaining systems, and ensuring employees have the technology they need to work effectively.

The role combines hands-on IT support with opportunities to get involved in system administration, software and hardware deployments, and task automation. You’ll work closely with the wider IT team to maintain secure, reliable systems and continuously improve the user experience.

Key Responsibilities

  • Provide technical support across Microsoft Entra ID, Microsoft Intune, Zoom, and other business applications.

  • Configure, deploy, and maintain hardware and software.

  • Use PowerShell or other scripting languages to automate routine tasks and improve efficiency.

  • Investigate and resolve technical issues, from everyday user queries to more complex configuration problems.

  • Collaborate with system administrators and IT colleagues to implement new technologies and improve existing systems.

  • Document technical issues, solutions, and processes to support knowledge sharing and future troubleshooting.

  • Carry out system audits, updates, and upgrades to maintain security and performance.

  • Help employees use IT systems effectively and follow security best practices.

What We’re Looking For

  • Previous experience in IT support, technical support, or a similar role.

  • Strong troubleshooting and problem-solving abilities.

  • Experience with Microsoft Entra ID and Intune, alongside familiarity with Zoom or similar collaboration tools.

  • Knowledge of PowerShell or another scripting language, ideally with experience automating routine tasks.

  • Excellent communication skills and the ability to support users with varying levels of technical knowledge.

  • The ability to manage competing priorities and work effectively under pressure.

  • A proactive mindset, with a willingness to learn new technologies and develop your technical skills.

What’s on Offer?

  • The opportunity to join an established and growing business.

  • A collaborative working environment where your ideas and contributions are valued.

  • Employer-matched pension contributions of up to 7.5%.

  • 25 days of annual leave, plus UK bank holidays.

  • Enhanced sick pay following probation.

  • Employee Assistance Programme, including mental health support and 24/7 GP access.

Interested?

If you’re an IT Support Engineer looking for your next opportunity in Norwich, we’d love to hear from you.