CLOUD & INFRASTRUCTURE

IT Support Engineer Start Date: ASAP Duration: 1 year contract Location: Onsite in Gothenburg (Sweden) office Rates: SEK 424 per hour Position Summary We are seeking a skilled and proactive IT Support Engineer to join our dynamic IT team. In this role, you will act as a key escalation point for technical issues, providing robust 2nd line support and environment management. You will be responsible for troubleshooting complex infrastructure challenges, maintaining system stability, and ensuring seamless IT operations to support business productivity. Key Responsibilities Provide high-quality 2nd line technical support, troubleshooting, diagnosing, and resolving complex hardware, software, network, and infrastructure issues Manage, monitor, and maintain various IT environments, ensuring optimal performance, security, and availability for development, testing, and production workloads Handle escalated tickets from 1st line support, ensuring issues are resolved within defined Service Level Agreements (SLAs). Root-cause analysis and documentation of recurring issues are essential. Assist with server, network, and cloud infrastructure administration, patching, system updates, and user access management. Work closely with other IT teams, system administrators, and external vendors. Create and maintain clear technical documentation, knowledge base articles, and standard operating procedures (SOPs). Deliver exceptional customer service to internal users, guiding them through technical processes and ensuring minimal downtime. Required Skills & Qualifications Proven experience in an IT support, infrastructure administration, or 2nd line technical support role. Strong knowledge of operating systems (Windows, Linux, macOS). Hands-on experience with Active Directory, Office 365, IAM, and endpoint management tools. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Experience supporting virtualized or cloud environments (VMware, Hyper-V, AWS, or Azure)

Senior ServiceNow CSM Developer (with Now Assist & AI Integration Focus) Start Date: ASAP Duration: 1 year contract Location: Onsite in Gothenburg (Sweden) office Rates: SEK 570 per hour   About the Role We are seeking an experienced and innovative ServiceNow Developer with deep expertise in the Customer Service Management (CSM) module. In this role, you will play a pivotal part in modernizing our customer operations, streamlining service delivery, and driving digital transformation. You will build cutting-edge integrations, custom applications, and leverage advanced AI technologies, including Now Assist (Otto), AI Search, and intelligent workflow automation, to elevate user experience, drive productivity, and maximize customer satisfaction. Key Responsibilities Design, configure, and customize ServiceNow Customer Service Management (CSM) workflows, cases, accounts, contacts, and entitlement management. Implement and optimize generative AI and intelligent automation solutions, including Now Assist (Otto) and AI Search, to accelerate agent productivity, enable self-service, and summarize complex customer interactions. Architect and build scalable custom applications and tailored solutions on the ServiceNow platform to address unique business challenges. Design, develop, and maintain robust REST and SOAP integrations between ServiceNow and external enterprise systems (CRM, ERP, third-party APIs). Build and enhance intuitive user experiences using UI Builder, Employee Center, and Engagement Messenger. Implement robust Single Sign-On (SSO) solutions and configure Explicit Roles to ensure secure, granular access control across the platform. Partner with business stakeholders, product owners, and architects to translate business requirements into technical solutions while adhering to ServiceNow best practices. Key Requirements & Qualifications Strong hands-on ServiceNow development experience with a strong, demonstrable focus on the Customer Service Management (CSM) module. Solid understanding and practical experience implementing Now Assist / Otto, AI Search, and intelligent virtual agents/automation. Proven track record of building custom applications, tables, scoped apps, and custom solutions within ServiceNow. Proficient in designing and consuming REST and SOAP integrations, Web Services, and Scripted REST APIs. Strong proficiency in UI Builder, Employee Center, and Engagement Messenger configuration and customization. Demonstrated implementation experience with SSO (Single Sign-On) protocols and deep knowledge of ServiceNow Explicit Roles and access controls. Strong command of JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, and Widget development (SP/Service Portal). ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and CSM Implementation Specialist certifications are highly preferred.

Technical Business Analyst, SAP TRM (Treasury) Contract | 6 to 24 months | Remote within Europe (German business hours) | English speaking | Start December/January We’re working with a financial services organisation that needs an SAP TRM Technical Business Analyst to run and improve its treasury platform. You’ll lead coordination of the SAP TRM support team and own improvements and integrations from first requirement through to go-live. You’ll sit between the treasury business, internal IT and implementation partners. The client wants someone who takes ownership of a topic and sees it through, not someone who waits to be told what to do next. What you’ll do Analyse end-to-end treasury processes across SAP TRM and connected systems, find pain points and dependencies, and propose practical improvements Run workshops with treasury, IT and partners, and turn the output into user stories, functional specs, acceptance criteria and solution options Coordinate incidents, change requests, enhancements and project work so that ownership, decisions and next steps are always clear Support integration design and impact analysis across upstream and downstream systems: data mapping, interface changes, connectivity, certificates and related technical dependencies Plan and support delivery through testing, migration, UAT, cutover and post go-live stabilisation Keep process and solution documentation, decision logs and the treasury knowledge base current and usable What you’ll bring Strong hands-on SAP TRM experience in a business analyst, functional consultant or functional lead role Solid understanding of treasury business processes (cash, liquidity, FX/MM, payments, risk) Integration experience: interfaces, data mapping, and ideally bank connectivity (MBC, EBICS, SWIFT, BCM) Experience coordinating support teams or implementation partners across incidents and change Full delivery lifecycle experience, including UAT, cutover and hypercare Clear communicator who can work with both treasury users and technical teams Fluent English (German is a bonus, not required) Nice to have Financial services or insurance treasury background S/4HANA Treasury and SAP BTP/CPI exposure Hedge accounting or risk analyser experience The details Long-term engagement, 6 months to 2 years depending on the project roadmap Fully remote, working German business hours One client interview planned Competitive day rate Interested, or know someone who would be? Get in touch with Max at max.binnie@trustinsoda.com or +41 41 551 01 49.

Senior ServiceNow CSM Developer – Now Assist & AI Integration Location: Gothenburg, Sweden (Onsite) Rate: Up to 570 SEK per hour Contract: Until 1 February 2028 Start Date: ASAP Workload: Full-time Industry: Automotive About the Role We are seeking an experienced Senior ServiceNow CSM Developer to join a major automotive organisation in Gothenburg. This is an exciting opportunity for a hands-on developer with strong expertise in ServiceNow Customer Service Management (CSM), generative AI and intelligent automation. You will play a key role in modernising customer operations by developing scalable ServiceNow solutions, implementing advanced AI capabilities such as Now Assist (Otto) and AI Search, and delivering seamless integrations with enterprise systems. Key Responsibilities Design, develop and customise ServiceNow CSM workflows, including case management, accounts, contacts and entitlements. Implement and optimise AI-driven solutions, including Now Assist (Otto), AI Search and intelligent workflow automation. Build scalable custom applications, scoped applications and tailored ServiceNow solutions. Develop and maintain REST and SOAP integrations with external enterprise systems. Enhance user experiences using UI Builder, Employee Center and Engagement Messenger. Implement Single Sign-On (SSO), Explicit Roles and robust access controls. Work closely with business stakeholders, architects and product owners to translate requirements into technical solutions. Ensure development follows ServiceNow best practices and platform standards. Key Requirements Strong hands-on ServiceNow development experience, with a demonstrable focus on Customer Service Management (CSM). Practical experience implementing Now Assist (Otto), AI Search and intelligent automation. Experience developing custom applications, tables, scoped applications and platform solutions. Strong REST/SOAP integration experience, including Web Services and Scripted REST APIs. Proficiency in UI Builder, Employee Center and Engagement Messenger. Experience implementing SSO and configuring Explicit Roles and access controls. Strong JavaScript skills, including Flow Designer, Business Rules, Client Scripts, Script Includes and Service Portal/Widget development. Ability to work with technical and business stakeholders to deliver effective solutions. Certifications The following ServiceNow certifications are highly desirable: Certified System Administrator (CSA) Certified Application Developer (CAD) CSM Implementation Specialist Interested? If you have strong ServiceNow CSM development experience and hands-on exposure to Now Assist and AI integrations, we'd love to hear from you.

Observability & Tooling Engineer – Outside IR35 – Remote UK Location: Fully Remote (UK) Contract: 6 Months Day Rate: Up to £615 per day (Outside IR35) Start Date: ASAP We are looking for an experienced Observability & Tooling Engineer to join a global infrastructure operations team on an initial 6-month contract. This is an exciting opportunity to work within a large-scale, highly distributed infrastructure environment, developing the tooling, automation and observability solutions that underpin critical operations. Working closely with SRE, DevOps and Platform Engineering teams, you will design and build scalable, production-ready systems that improve infrastructure reliability, performance and operational efficiency. Key Responsibilities Design, develop and maintain internal infrastructure tooling and observability platforms across large-scale distributed environments. Build solutions that transform high-volume logs, metrics and events into actionable operational insights. Develop and enhance monitoring, alerting and incident response capabilities using the Grafana observability stack. Automate infrastructure operations, including provisioning, cluster onboarding, inventory management and lifecycle processes. Develop and maintain infrastructure automation workflows using Ansible and AWX. Build tooling to support capacity planning, performance benchmarking and infrastructure optimisation. Develop and integrate services using Ruby/Rails, Go and REST APIs. Maintain and improve CI/CD pipelines using GitHub Actions and self-hosted runners. Collaborate with SRE and Platform Engineering teams to deliver scalable, reliable infrastructure solutions. Key Skills & Experience 6+ years of experience across Infrastructure Engineering, DevOps, SRE or Software Engineering. Strong experience developing production-grade infrastructure tooling, automation or platform solutions. Hands-on experience with Grafana, Prometheus, Loki, Mimir and Grafana Alloy. Strong programming experience in Ruby/Rails, Go or similar languages. Experience with Ansible and AWX for infrastructure automation. Practical experience working with Kubernetes in production environments. Strong understanding of infrastructure monitoring, alerting, incident management and operational reliability. Experience working with large-scale, distributed or enterprise infrastructure environments. Knowledge of REST APIs, system integrations and service-to-service communication. Experience building and maintaining CI/CD pipelines, ideally using GitHub Actions. Familiarity with infrastructure telemetry protocols such as SNMP and syslog. Desirable Skills Experience supporting HPC environments, GPU infrastructure or large-scale compute platforms. Kubernetes certifications (CKA). Linux certifications (LPIC) or security qualifications. Additional experience with cloud-native observability technologies. Why Apply? Up to £615 per day – Outside IR35 Fully remote working across the UK Initial 6-month contract Opportunity to work on cutting-edge, large-scale GPU and HPC infrastructure. Work with modern observability, automation and platform engineering technologies. Interested? If you're an experienced Observability, DevOps or Infrastructure Tooling Engineer looking for your next contract, apply now for immediate consideration.

Technical Project Manager – Software Delivery – HIRING ASAP Location: Dublin, Ireland – 2/3 days per week in office Start Date: ASAP Duration: 12 month contract Daily Rate: €400 - €450 per day Requirements   Experience delivering technical initiatives Experience with engineering teams Experience delivering software initiatives across the Software Development Lifecycle (SDLC) Experience working in Agile or hybrid delivery environments Experience collaborating with engineering, product and architecture teams Experience managing risks, dependencies and cross-functional delivery Experience working in global or distributed teams Strong understanding of SDLC including build, test, integrate and deploy phases Experience managing integrations, APIs and system dependencies Familiarity with tools such as Jira and Confluence Exposure to CI/CD pipelines and DevOps practices Responsibilities   Lead execution of software initiatives Define technical scope including integrations Develop delivery plans aligned to release cycles Manage risks and dependencies Coordinate across engineering, product and architecture

Senior Data Platform Engineer Trust In SODA Chiswick, England, United Kingdom (Hybrid) SaveApply Senior Data Platform Engineer | Contract | London (West London, Hybrid) 3 months+ | Start November A consultancy client of ours is looking for a Senior Data Platform Engineer to take ownership of their Databricks on AWS platform.   The platform supports their data science team and client analytics work across healthcare. It was built at pace, and now it needs someone senior to review it, tighten it up and get it production-ready.   What you’ll be doing Reviewing and hardening the Databricks platform on AWS Tightening security, IAM and access control through Unity Catalog Building out Terraform and CI/CD Improving pipelines in Python, PySpark and SQL Documenting the platform and helping a junior engineer get up to speed   What you’ll need Strong hands-on Databricks on AWS Terraform and CI/CD Good grasp of platform security and access control Python, PySpark and SQL   Nice to have Healthcare or NHS data experience   The details 3 months initially, with a good chance of extending Hybrid, 3 to 4 days a week in West London Starting this month   Senior Data Platform Engineer Trust In SODA Chiswick, England, United Kingdom (Hybrid) Senior Data Platform Engineer | Contract | London (West London, Hybrid) 3 months+ | Start November A consultancy client of ours is looking for a Senior Data Platform Engineer to take ownership of their Databricks on AWS platform. The platform supports their data science team and client analytics work across healthcare. It was built at pace, and now it needs someone senior to review it, tighten it up and get it production-ready. What you’ll be doing Reviewing and hardening the Databricks platform on AWS Tightening security, IAM and access control through Unity Catalog Building out Terraform and CI/CD Improving pipelines in Python, PySpark and SQL Documenting the platform and helping a junior engineer get up to speed What you’ll need Strong hands-on Databricks on AWS Terraform and CI/CD Good grasp of platform security and access control Python, PySpark and SQL Nice to have Healthcare or NHS data experience The details 3 months initially, with a good chance of extending Hybrid, 3 to 4 days a week in West London Starting this month

? We're Hiring: Customer Success Specialist | London (Hybrid)   We're looking for a Customer Success Specialist to join an exciting, fast-growing AI startup transforming how UK letting and estate agents manage customer enquiries. You'll play a key role in onboarding new clients, supporting agency teams and ensuring they get the most out of our AI-powered front desk.   What you'll be doing: Managing client onboarding and supporting agencies through go-live. Providing day-to-day customer support and troubleshooting technical issues. Managing data quality, integrations and client knowledge bases. Building and improving AI-powered workflows and automations. Monitoring client performance and identifying opportunities for improvement. Working closely with Customer Success, Engineering and AI teams to improve the product.   What we're looking for: 1+ year of experience in Customer Success, client support, onboarding or operations. Experience building AI workflows or automations using tools such as Zapier, Make, n8n, ChatGPT or Claude. Confident working with spreadsheets, data and technical systems. Excellent communication skills and a customer-first mindset. Someone proactive, organised and excited to work in a fast-paced start up.   Why join? Competitive salary plus equity. Opportunity to work at the forefront of AI. Direct exposure to founders and the core team. Clear progression into owning your own client accounts. Hybrid working: 4 days in our London office, 1 day from home.   ? Location: London ? Type: Full-time   Get in touch or send over your CV to find out more!