Georgina Nettleton

B2C Sales & Renewals ExecutiveLocation: London (Hybrid, 60/40)We’re working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city.They are now looking for a B2C Sales & Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment.The RoleYou’ll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal lifecycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy.Key ResponsibilitiesProactively contact customers within the existing pipeline to convert prospectsManage renewal conversations, identify upsell opportunities, and gather customer feedbackHandle inbound enquiries relating to new sales, renewals, and retentionManage customer email communications professionally and efficientlyProcess sales orders and renewals accurately, maintaining high data integrityBuild strong, lasting relationships by delivering a personalised customer experienceManage the full renewal cycle, ensuring customers are informed and systems are updatedCollaborate closely with sales and customer support teamsTrack and report on performance metrics including sales, renewals, and customer satisfactionMaintain a high standard of professionalism across all customer interactionsAbout YouExperience in a sales, customer service, or other customer-facing roleStrong communication skills, both written and verbalExcellent organisational skills with the ability to manage multiple prioritiesHigh attention to detail and accuracyComfortable working independently and as part of a teamExperience using CRM systems and Microsoft OfficeA positive, customer-first mindset

About the Role We are hiring an experienced, execution-oriented Account Executive to drive net new enterprise revenue and long term account growth across Europe. This role owns the full sales cycle, from prospecting through to close and post-sale expansion. It is a high ownership position suited to a hands on, senior seller with a strong hunter mindset. You will sell a technical platform focused on AI infrastructure, compute workloads, and performance optimisation to engineering, infrastructure, and executive stakeholders. Key ResponsibilitiesOwn the full sales cycle from outbound prospecting to deal close and expansionBuild and develop a pipeline of high value enterprise opportunities (€500k ACV)Establish and grow relationships with multi stakeholder enterprise accountsLead consultative, solution based sales engagementsTranslate complex technical offerings into business value led proposalsManage deal qualification using structured methodologies such as MEDDICCLead commercial negotiations with procurement and legal teamsMaintain accurate pipeline and forecasting via CRM such as HubSpotCollaborate cross functionally with product, marketing, and technical teamsProvide market insights to influence GTM and product strategyIdeal Candidate ProfileProven experience in enterprise B2B sales selling technical solutionsStrong track record closing €500k deals and €1M annual quotaDemonstrated ability to build pipeline independently through outbound activityExperience managing and expanding enterprise accounts post saleBackground in one or more of the followingCloud infrastructureData centre or compute infrastructureAI or ML environmentsGood understanding of how infrastructure supports AI and ML workloads such as GPUs and data pipelinesStrong existing network within enterprise infrastructure, AI, or cloud ecosystemsComfortable selling to technical stakeholders and C level executivesFluent in English, additional European languages are a plusWillingness to travel within EuropeSuccess Metrics First 3 MonthsBuild €1 to €2M qualified pipelineDefine target account strategyComplete onboarding across product, ICP, and sales methodologyEngage initial prospects and deliver early proposalsMaintain strong CRM discipline6 MonthsClose first deals or build strong late stage pipelineAchieve approximately 3 to 4 times pipeline coverageDemonstrate consistent deal progressionBuild strong internal and external relationships12 MonthsAchieve or exceed €1M revenue targetMaintain 3 to 5 times pipeline coverageClose multiple €500k enterprise dealsExpand existing accounts through upsell and cross sellBecome a trusted advisor to customersWhat’s on OfferCompetitive base plus performance based variableFlexible, remote friendly working environmentOpportunity to shape and build a growing sales functionHigh ownership with fast decision makingInternational, collaborative team