Content Adaptation Manager – HIRING ASAP
 
Start Date: ASAP
Duration: 12 Months
Location: London office – once per week
Rate: £250 - £350 per day inside IR35

3 - 5 Must Haves
  • Experience as brand manager in pharmaceutical company
  • Firm understanding of the regulatory environment in marketing promotional content to HCPs
  • Demonstrated strong skills in oral and written communication, project management
  • Highly collaborative, ability to interact and partner with Agencies of choice
  • Fluent English
  • French speaker preferable
COMPETENCIES
  • Able to manage multiple and complex processes at the same time
  • Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time
  • Able to manage a complexity, tasks, and interdependencies within timelines
  • Well organized & proactive to make sure things progress according to the plan
MAJOR ACCOUNTABILITIES
  • Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
  • Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
  • Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
  • Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
  • Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization
POSITION PURPOSE
  • Novartis’ ambition is to be a recognized leader in customer experience and engagement.
  • The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
  • This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centred design.
  • The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
  • The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
DESIRABLE REQUIREMENTS
  • Firm understanding of the regulatory environment in marketing to HCPs
  • Demonstrated strong skills in oral and written communication, project management
  • Highly collaborative, ability to interact and partner with Agencies of choice