About Us
We are a leading e-commerce technology provider, delivering innovative solutions that enhance the customer experience and optimize logistics for retailers worldwide. Our platform is utilized by a significant number of well-known global brands and has a proven track record of positively impacting key business metrics like conversion rates and operational efficiency.
The Role
As a Software Engineer, you'll be a vital part of our development team, focusing on client tickets, bug resolution, and integration challenges. You'll work closely with our Integrations team, expertly troubleshooting technical issues, and delivering effective solutions. This is a hands-on role requiring a strong technical background and a keen understanding of client needs to resolve complex challenges. The software you develop will be used by some of the world's largest e-commerce brands.
📍 Location: London (Hybrid - minimum 2 days in office)
What You'll Be Doing
Your time will be split across 70% Engineering (focused mostly on ecommerce integrations) and 30% Support. You'll:
- Become a customer-facing subject-matter expert on e-commerce integrations.
- Advise customers on best practices and handle technical support requests.
- Assist Integration Managers in ensuring quick and seamless client go-lives, troubleshooting technical issues.
- Identify product and documentation gaps, working with the Product team for prioritization.
- Develop software by adding new functionality, fixing bugs, and improving the developer experience.
Job Requirements & Experience
- 1 year of commercial experience working with JavaScript
- Skilled communicator, able to explain complex information clearly - comfortable working directly with some of our clients, resolving technical issues.
- Adept at debugging and troubleshooting issues, finding root causes for bugs
What You'll Gain
This role offers significant skill enhancement: you'll cultivate expert-level knowledge of e-commerce systems, dive deep into cloud architectures (AWS), develop a strategic approach to solution design with third-party integrations, refine technical communication, and become highly proficient in modern technologies like TypeScript and React.
Job Benefits
You'll make a real difference with huge opportunities for personal growth. Your ideas will always be heard.
- 25 days holiday (plus public holidays, increasing annually up to 30 days).
- Enhanced Paid Parental Leave.
- Work Outside the Office (WOO) for up to 2 weeks a year.
Ready to make an impact?
If you're an ambitious Engineer looking to grow your skills, I'd love to hear from you!😉
