As a Technical Architect / Solution Consultant, you will take a leadership role in designing, presenting, and implementing ServiceNow-based enterprise solutions. You’ll guide customers through workshops, support presales efforts, and ensure robust architecture and delivery, while also contributing to hands-on solution design. This role is ideal for a seasoned ServiceNow professional who can bridge the gap between technical delivery and business value, while maintaining a pragmatic, client-focused approach.
Key Responsibilities:
- Lead solution discovery workshops and develop high-level architecture and design for ServiceNow implementations.
- Define integration and governance frameworks across ServiceNow modules.
- Oversee solution delivery, ensuring alignment with technical and business requirements.
- Support presales with demos, scoping, and proposal development.
- Provide guidance and mentorship to consultants and project teams.
- Maintain strong relationships with clients, supporting digital transformation initiatives.
- Contribute to internal process improvements and ServiceNow best practices.
- 8 years in of ServiceNow expertise.
- Broad experience across public and private sectors, ideally including government or enterprise clients.
- Strong background in ITSM, CSM, HRSD, and ITOM modules.
- Capable of leading client workshops and presenting at executive level.
- Deep understanding of architecture design, integration models, and governance frameworks.
- Fluent in German and English (spoken and written).
- Collaborative, client-oriented, and comfortable managing both technical and business discussions.
- Enjoy individual coaching and ongoing training to stay ahead on ServiceNow developments.
- Thrive in a supportive, agile environment with flat hierarchies and autonomy.
- Flexible working models with home-office options.
- Strong work-life balance in a positive, collaborative culture.
