ServiceNow Consultant – HIRING ASAP

Start date: ASAP
Duration: Till December 2025, 12-month extension thereafter
Location: Remote
Rate: €200 - €300 per day

Responsibilities
  • Hands-on integrations
  • Multiple bi-directional eBondings (SN?SN and SN?Jira/Remedy/Zendesk/ServiceNow partners).
Key Skills
  • Scripted REST APIs (inbound/outbound), RESTMessageV2, Table API; source control & CI/CD in SN.
  • IntegrationHub Spokes (ServiceNow Spoke, Jira, BMC, Zendesk); Flow Designer orchestration.
  • MID Server basics and when to use it (networking, proxies, credential management).
  • Correlation & idempotency patterns (external keys, hash signatures, lastUpdated stamps, loop-prevention flags).
  • Error taxonomy & retries (standardized error schema, exponential backoff with jitter, reconciliation jobs).
  • Attachments/comments (sys_attachment/sys_attachment_doc, base64, chunking, journal fields, size limits).
  • Observability (custom log tables, dashboards/metrics: success/fail, latency, queue depth; ATF smoke tests).
  • Security (OAuth2 client credentials, token refresh, IP allowlist, optional mTLS), PII minimization.
  • Performance (pagination, windowing, rate limiting, back-pressure).
  • CSM Case model familiarity (your harmonized approach).