Start Date: ASAP
Duration: 12 Months
Location: 3 days in the London office per week, 2 days remote
Rate: £250 - £400 per day, on a PAYE Model
Responsibilities:
- Operation support
- Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
- Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide)
- Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
- Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
- Tooling and Process Improvement Support:
- Assist business team for process and system enhancements - document problem, create business requirement, validate impact metrics, and propose for prioritization.
- Conduct value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
- Monitor and report status of enhancement implementation.
- Support system implementation- creating testing scenarios and cases, coordinating User Acceptance Testing (UAT), debugging, and provide status updates.
- Create and maintain process/training documentation (update WIKI).
- Assist with global process/tooling rollout.
- 5-year experience in Supply Chain, preferably experience of Oracle, warehouse operation, manufacturing system
- Basic project management in system implementations, experience in user acceptance testing (UAT)
- Data analysis skills- using dashboards to analyze data and report to business.
- Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals)
- Problem solving skill; Experience working with cross functional partners.
- Experience in supporting supply chain systems rollouts, implementation, and integration experience.
- Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides; SOP/training guide drafting
- Master Data Management (MDM)
- Global exposure
