Location: London / Hybrid
Contract: Permanent
About the Company
We are a fast-growing, innovation-led organisation focused on delivering meaningful change through smart processes and empowered teams. Our culture fosters accountability, curiosity, and continuous learning, with a strong emphasis on collaboration and impact.
Role Overview
We’re seeking a Change Delivery Manager to lead the delivery of strategic projects and continuous improvement initiatives across the business. Managing a team of three Continuous Improvement & Change Analysts, you will ensure the effective and timely delivery of multiple workstreams, fostering strong collaboration between business, change, and technology teams.
You’ll also oversee change communications and coordinate an engaged network of change champions, ensuring alignment, transparency, and commitment to change activities across the organisation.
Key Responsibilities
Team Leadership & Delivery Oversight
- Lead and develop a team of three Change & Continuous Improvement Analysts, enabling them to deliver change initiatives with confidence.
- Manage multiple concurrent change projects, ensuring alignment with objectives, timelines, and business priorities.
- Act as a bridge between business, technology, and data teams to ensure shared understanding and joint ownership of outcomes.
- Build trust and alignment with key stakeholders to embed change effectively.
- Create and deliver clear, targeted change communications for internal audiences.
- Coordinate and motivate a network of change champions to support initiatives and feedback processes.
- Develop and manage change roadmaps aligned with delivery timelines.
- Work with technical teams to break down requirements, plan resources, and track delivery.
- Monitor risks, manage dependencies, and report progress to senior stakeholders.
- Promote a delivery-focused culture underpinned by curiosity, adaptability, and proactive problem solving.
- Thrive in fast-paced environments, adapting quickly to evolving priorities.
- Contribute ideas and best practices to enhance the change management approach.
- Strong experience delivering change projects and continuous improvement initiatives.
- Proven team management and development skills.
- Ability to work confidently across business and technical contexts.
- Excellent written and verbal communication skills for clear, persuasive internal messaging.
- Skilled at stakeholder management across multiple business functions.
- Comfortable navigating dynamic, fast-changing environments.
- Knowledge of change management frameworks and project delivery methodologies.
- Experience in financial services is advantageous but not essential.
