💷 £31,500 Commission
📍 London | Hybrid (60/40)
We’re partnering with a values-led, fast-growing full-fibre broadband provider that’s transforming connectivity across London. With a mission to deliver GigaFast speeds directly to homes and businesses, this organisation is building a better-connected city and enabling the communities it serves to thrive.
🌟 About the Role
As a B2C Sales & Renewals Executive, you’ll play a key role in delivering a seamless customer experience across the full sales and renewal journey. You’ll handle a mix of inbound and outbound calls, manage customer email enquiries, and ensure every interaction is accurate, professional and customer-focused.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in getting the details right.
🔧 What You’ll Be Doing
- Proactively contacting prospects and existing customers to convert pipeline opportunities, manage renewals and identify upsell potential
- Handling inbound customer calls relating to sales, renewals and retention
- Managing customer email communications clearly and efficiently
- Owning the full renewal lifecycle and ensuring customers are informed in advance
- Processing sales orders and renewals accurately, maintaining strong CRM data integrity
- Building trusted customer relationships through personalised support
- Collaborating with Sales, Customer Support, Marketing, Billing and Product teams
- Tracking and reporting on key sales, renewal and customer satisfaction metrics
- Upholding high standards of professionalism across all customer interactions
✅ What We’re Looking For
- Experience in a sales, customer service or customer-facing role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities confidently
- Comfortable working independently and as part of a team
- Experience using CRM systems and Microsoft Office
- A customer-first mindset with a focus on long-term relationships
- Experience with renewals, upselling or account management is a plus
💷 Salary & Benefits
- £31,500 base salary commission
- 25 days annual leave plus public holidays
- Pension scheme
- Health plan
- Employee discounts and assistance programmes
- Cycle to Work scheme
- Hybrid working with flexibility built in
🌱 Why Join?
You’ll be joining a company guided by four core values: Fair, Excellence, Resilience and Fast. It’s an environment where people are supported, trusted and encouraged to grow, while making a real impact across London.
