Business Systems Analyst III

Posted 29 November 2023
Salary £400 - £495 per day + Negotiable
Job type Contract
Discipline Data
Contact NameNathan Peters

Job description

Supply Chain Business Analyst - 12 Month Contract - Hiring ASAP

Start Date: ASAP
Duration: 12-month contract
Location: Hybrid working in London
Rate: £400-£500 per day
Engagement Method: PAYE

Role Summary

The client's IT Supply Chain is responsible for fulfilling all internal end user IT needs. They build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. They are currently looking for an experienced individual to support in day-to-day operation for tooling and process.

Key Skills

  • Experience in Supply Chain, desired to be in areas of order management, warehouse operation.
  • System or Tooling Implementation experience
  • Basic project management in system implementations, experience in user acceptance testing (UAT)
  • Data analysis skills- using dashboards to analyze data and report to business.
  • Advanced Documentation (i.e., Process flows creation, SOP documentation, training guides/manuals)
  • Problem solving skill.
  • Experience working with cross functional partners.


  • Operation support
  • Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
  • Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
  • Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
  • Update tooling configuration for team lead approval to support operation.
  • Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
  • Escalate Tier 2 issues to respective teams and follow up for resolution.
  • Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
  • Process Improvement Support
  • Value streaming as a process, identify opportunities for improvement and develop solutions for simple problems.
  • Monitor and report status. enhancement implementation.
  • Assist on projects to coordinate user acceptance testing (UAT), debugging and provide status updates.
  • Create and maintain process/training documentation (update WIKI)
  • Assist with global process/tooling rollout.

Bonus Skills

  • Global exposure
  • Customer handling experience
  • Advanced in process flow visualization tools like LucidChart or Visio, Google Sheets/Slides