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Business Systems Analyst III
Job description
Supply Chain Business Analyst - 12 Month Contract - Hiring ASAP
Start Date: ASAP
Duration: 12-month contract
Location: Hybrid working in London
Rate: £400-£500 per day
Engagement Method: PAYE
Role Summary
The client's IT Supply Chain is responsible for fulfilling all internal end user IT needs. They build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. They are currently looking for an experienced individual to support in day-to-day operation for tooling and process.
Key Skills
- Experience in Supply Chain, desired to be in areas of order management, warehouse operation.
- System or Tooling Implementation experience
- Basic project management in system implementations, experience in user acceptance testing (UAT)
- Data analysis skills- using dashboards to analyze data and report to business.
- Advanced Documentation (i.e., Process flows creation, SOP documentation, training guides/manuals)
- Problem solving skill.
- Experience working with cross functional partners.
Responsibilities
- Operation support
- Monitor dashboard, adding incident tags, extracting data and report for tooling health. Proactively flag risk to the core team.
- Proactively identify tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
- Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
- Update tooling configuration for team lead approval to support operation.
- Provide Tier 1 on call support for Supply Chain tooling issue triage and troubleshooting.
- Escalate Tier 2 issues to respective teams and follow up for resolution.
- Monitor dashboard for all Tier levels to ensure all resolution time SLA are achieved.
- Process Improvement Support
- Value streaming as a process, identify opportunities for improvement and develop solutions for simple problems.
- Monitor and report status. enhancement implementation.
- Assist on projects to coordinate user acceptance testing (UAT), debugging and provide status updates.
- Create and maintain process/training documentation (update WIKI)
- Assist with global process/tooling rollout.
Bonus Skills
- Global exposure
- Customer handling experience
- Advanced in process flow visualization tools like LucidChart or Visio, Google Sheets/Slides