Availability & Capacity Manager - SECURITY CLEARANCE REQUIRED

Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of Barrow
Rate: £400-£550 per day inside IR35

SC CLEARANCE IS REQUIRED

Responsibilities

• Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
• Establish and maintain comprehensive capacity management planning process considering current and future demand.
• Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
• Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
• Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands.
• Ensure that stakeholder resources are appropriately identified and coached.
• Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements.
• Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
• Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
• Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
• Ensures high quality reports are produced and manages associated management actions.
• Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
• Adherence to Availability & Capacity Management Policies, Guidelines and Process
• Builds and maintains effective working relationships with Customers and Suppliers
• Leads operational and management-oriented meetings.
• Provides feeds into the Continuous Service Improvement process where appropriate

Key Skills

• Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration, and architecture concepts
• Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
• Problem solving skills.
• Understanding of cross systems interrelations in context of the global business process
• Understanding of Service Management Framework
• Quality documentation and report writing ability.
• General management skills (time management, communication skills and staff management)
• Experience of managing meetings and facilitation skills
• Experience of working with 3rd parties