Problem Manager

Posted 14 April 2024
Salary £400 - £550 per day + Negotiable
LocationBarrow-in-Furness District
Job type Contract
Discipline Cloud & Infrastructure
Contact NameNathan Peters

Job description


Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of Barrow
Rate: £400-£550 per day inside IR35



  • Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results.
  • Completes regular standard tasks following given prioritization.
  • Follows procedural activities described in the Problem Management documentation.
  • Provides the analysis of the aggregate incident data to identify key trends.
  • Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's.
  • Assuring the analysis of the aggregate incident data to identify key trends.
  • Provides input into Known Error DB and KM systems.
  • Uses knowledge recorded in the KM systems.
  • Attends operational meetings.
  • Provides advice and assistance to SDOs to support a globally consistent approach to operational processes.
  • Effectively uses working relationships with Customers and Suppliers.
  • Participate in continuous service improvement.
  • Is aware of the service performance and supports improvements implementation.
  • Review and quality check RCA templates.
  • Proactively monitors the Incidents to identify trends

Key Skills

  • Ability of managing virtual teams to deliver Problem Management process and working cross functionally.
  • Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
  • Computer systems knowledge, integration, and architecture concepts.
  • Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.
  • Good Management and communication skills, hosting and facilitating of Problem Management meetings.
  • Problem solving skills.
  • Understanding of cross systems interrelations in context of the global business process.
  • Understanding of Service Management Framework.