Problem Manager - SECURITY CLEARANCE REQUIRED

Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of Barrow
Rate: £400-£550 per day inside IR35

SC CLEARANCE IS REQUIRED

Responsibilities

• Performs proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results.
• Completes regular standard tasks following given prioritization.
• Follows procedural activities described in the Problem Management documentation.
• Provides the analysis of the aggregate incident data to identify key trends.
• Collects data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO's.
• Assuring the analysis of the aggregate incident data to identify key trends.
• Provides input into Known Error DB and KM systems.
• Uses knowledge recorded in the KM systems.
• Attends operational meetings.
• Provides advice and assistance to SDOs to support a globally consistent approach to operational processes.
• Effectively uses working relationships with Customers and Suppliers.
• Participate in continuous service improvement.
• Is aware of the service performance and supports improvements implementation.
• Review and quality check RCA templates.
• Proactively monitors the Incidents to identify trends

Key Skills

• Ability of managing virtual teams to deliver Problem Management process and working cross functionally.
• Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
• Computer systems knowledge, integration, and architecture concepts.
• Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts.
• Good Management and communication skills, hosting and facilitating of Problem Management meetings.
• Problem solving skills.
• Understanding of cross systems interrelations in context of the global business process.
• Understanding of Service Management Framework.