Head of Retail (SP)

Posted 20 June 2024
Salary €80000.00 - €90000 per annum
LocationMadrid
Job type Permanent
Discipline Internal
Reference106786
Contact NameAmoré van Sittert

Job description

Role Overview: We are seeking a dynamic and experienced Head of Retail to lead our retail acquisition efforts and drive growth in the EU market. The primary responsibility of this role is to source and sign new retailers onto our digital eCommerce marketplace, while also upselling our Point-of-Sale (POS) solution. Additionally, the successful candidate will be responsible for creating sales manuals and protocols to streamline the sales process and ensure consistency across the team.

Key Responsibilities:

  • Retailer Acquisition: Identify, prospect, and engage potential retail partners to join the Our Client digital eCommerce marketplace
  • Negotiation and Contracting: Lead negotiations with retailers, presenting compelling value propositions and securing favourable partnership agreements.
  • POS Solution Upselling: Educate retailers on the benefits of our POS solution and effectively upsell it as an additional service.
  • Sales Manual Development: Create comprehensive sales manuals and protocols to guide the sales team in their interactions with retailers and ensure consistency in messaging and approach.
  • Training and Development: Provide training and support to the sales team on effective selling techniques, product knowledge, and objection handling.
  • Market Research: Stay informed about industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead of the curve.
  • Relationship Management: Cultivate strong relationships with retailers, serving as the primary point of contact for their needs and ensuring high levels of customer satisfaction.
  • Cross-functional Collaboration: Collaborate closely with internal teams, including Marketing, Product Development, and Customer Support, to ensure alignment and maximize opportunities for growth.
  • Performance Tracking: Monitor and analyze sales performance metrics, track progress against targets, and provide regular reports to senior management.
  • Continuous Improvement: Continuously assess and refine sales strategies, processes, and tools to optimize effectiveness and drive results.
  • Retail Partner Ecosystem Development: Develop and manage a robust ecosystem for retail partners, offering tools, resources, and services designed to help them succeed on the Our Client platform.
  • Digital Transformation Guidance: Provide guidance and support to retail partners undergoing digital transformation, helping them to leverage digital tools and eCommerce strategies effectively.
  • Retail Innovation Initiatives: Lead initiatives to introduce innovative retail concepts and technologies to partners, ensuring that Our Client remains at the forefront of retail innovation.
  • Retail Analytics and Insights: Offer analytics and insights services to retail partners, helping them to understand market trends, consumer behaviour, and the performance of their products on the platform.
  • Sustainability and Ethical Practices: Encourage and support retail partners in adopting sustainable and ethical business practices, aligning with consumer expectations and enhancing brand reputation.
  • Retailer Success Teams: Establish dedicated retailer success teams to provide ongoing support, advice, and strategic planning assistance to retail partners.
  • Community Building and Networking: Facilitate the building of a community among retail partners, enabling networking, collaboration, and shared learning opportunities.
  • Blockchain-Based Loyalty Programs: Innovate by integrating blockchain technology to develop secure, transparent, and customizable loyalty programs for retail partners, revolutionizing customer loyalty.
  • AI-Powered Retail Insights: Research AI-powered tools to provide retail partners with predictive insights about consumer trends, inventory management, and personalized marketing, setting a new standard in data-driven retailing.
  • Cross-Platform Omnichannel Solutions: Develop and offer cross-platform omnichannel solutions that allow retail partners to seamlessly integrate their physical and digital sales channels, enhancing customer experience and sales efficiency.
  • Global Retail Expansion Services: Provide services and support for retail partners looking to expand globally, including market research, localization strategies, and compliance guidance.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred).
  • Proven experience in retail sales, business development, or partnership management, preferably within the eCommerce or technology sector.
  • Strong understanding of retail industry dynamics, eCommerce trends, and digital marketing strategies.
  • Excellent negotiation and communication skills, with the ability to build rapport and influence decision-makers.
  • Demonstrated track record of meeting or exceeding sales targets and driving revenue growth.
  • Experience in developing sales materials, such as sales manuals, presentations, and proposals.
  • Strong analytical skills, with the ability to interpret data and insights to inform sales strategies and decisions.
  • Ability to work collaboratively in a fast-paced, cross-functional environment and adapt to changing priorities.
  • Results-driven mindset with a focus on delivering exceptional customer experiences and driving business outcomes.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package, including healthcare, retirement plans, and vacation time.
  • Opportunities for professional development and advancement within a rapidly growing company.
  • Dynamic and inclusive work environment with a focus on teamwork and collaboration.

If you are a strategic thinker with a passion for retail sales and a proven track record of driving results, we encourage you to apply for the Head of Retail position at Our Client. Join us in shaping the future of eCommerce and revolutionizing the retail industry. Apply now!