B2C Sales Advisor - Telecommunications

Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of London office
Rate: Flexible
Engagement: Inside IR35 via Umbrella Company

Role Summary

• As part of our clients' revised strategy, they're looking to drive their residential growth both through sales within their large buildings and by re-contracting their current customers.
• They are looking for an experienced and dedicated customer focused sales advisor to join their team and contribute to both their consumer inbound sales and renewals.
• With a growing number of multi residential buildings they're looking for someone who can successfully manage inbound sales enquiries, providing details of our consumer portfolio and closing sales.

Responsibilities

• Handle inbound sales and renewal queries via phone, email or live chat and provide accurate and timely responses.
• Manage a pipeline of leads, opportunities and respond in a timely way on outbound calls.
• Reach a quota of outbound calls per day/week to drive renewals and upsell.
• Understand customer needs and provide the relevant responses and product recommendations based on their customer needs and pain points.
• Utilise and actively seek out new sales and renewal techniques through self-learning to improve both your product and sales knowledge to effectively move through the sales cycle and close deals.
• Contribute to team discussion on how to objection handle and share best sales practice.
• Accurately capture customer data at point of lead and sale to ensure a high standard of customer data within the business.
• Contribute actively to regular reporting and data gathering by sharing insight.
• Actively contribute and collaborate with sales and marketing discussion to ensure improved customer propositions and communications experience.
• Actively take on other mini sales related projects as needed both to learn and understand the business and to help support projects.

Key Skills

• Previous experience within a telecoms/broadband consumer environment.
• Proven experience within inbound sales, retention or renewals within a consumer service business.
• Proficient experience within Salesforce
• Ability to manage relationships with a complex network of internal and external stakeholders.
• High attention to detail
• Ability to think quickly and respond to problems in a clear and articulate way.
• Excellent interpersonal skills, with the ability to communicate confidently and professionally.
• Motivated, target-driven and results orientated.