B2C Sales Advisor

Posted 26 March 2024
Salary £200 - £400 per day + Negotiable
Job type Contract
Discipline Internal
Contact NameNathan Peters

Job description

B2C Sales Advisor - Telecommunications

Start date: ASAP
Duration: 6-month contract
Location: Hybrid Working out of London office
Rate: Flexible
Engagement: Inside IR35 via Umbrella Company

Role Summary

  • As part of our clients' revised strategy, they're looking to drive their residential growth both through sales within their large buildings and by re-contracting their current customers.
  • They are looking for an experienced and dedicated customer focused sales advisor to join their team and contribute to both their consumer inbound sales and renewals.
  • With a growing number of multi residential buildings they're looking for someone who can successfully manage inbound sales enquiries, providing details of our consumer portfolio and closing sales.


  • Handle inbound sales and renewal queries via phone, email or live chat and provide accurate and timely responses.
  • Manage a pipeline of leads, opportunities and respond in a timely way on outbound calls.
  • Reach a quota of outbound calls per day/week to drive renewals and upsell.
  • Understand customer needs and provide the relevant responses and product recommendations based on their customer needs and pain points.
  • Utilise and actively seek out new sales and renewal techniques through self-learning to improve both your product and sales knowledge to effectively move through the sales cycle and close deals.
  • Contribute to team discussion on how to objection handle and share best sales practice.
  • Accurately capture customer data at point of lead and sale to ensure a high standard of customer data within the business.
  • Contribute actively to regular reporting and data gathering by sharing insight.
  • Actively contribute and collaborate with sales and marketing discussion to ensure improved customer propositions and communications experience.
  • Actively take on other mini sales related projects as needed both to learn and understand the business and to help support projects.

Key Skills

  • Previous experience within a telecoms/broadband consumer environment.
  • Proven experience within inbound sales, retention or renewals within a consumer service business.
  • Proficient experience within Salesforce
  • Ability to manage relationships with a complex network of internal and external stakeholders.
  • High attention to detail
  • Ability to think quickly and respond to problems in a clear and articulate way.
  • Excellent interpersonal skills, with the ability to communicate confidently and professionally.
  • Motivated, target-driven and results orientated.