Every business faces complex problems in the hyper-connected world. The global pandemic locked us down and we become more connected and expect our favourite services to respond to this crisis immediately. The complexities behind services are supply chains, procurement, and environmental compliance are some examples to consider. What we call ‘systems’ go beyond what we see in services, taking these considerations into the design process. Talks uncovered the system design mindset, challenges, opportunities and the impact on a company.
