How do we broach meaningful, person-centered customer success in an increasingly digitalised world? With the right tools, techniques, and talent team, delivering a world-class customer service is a given. Hoping to build out your customer success function from the ground up? Looking to fill your first senior customer success role? Here are some tips from the specialist digital tech recruiters at Trust in SODA to get you started.
People Before Pixels: While technology plays a vital role, prioritize building a team with exceptional interpersonal skills. Look for individuals who can connect on a human level, understand customer needs, and build trust.
Data-Driven Decisions, Customer-Centric Focus: Leverage data and analytics to identify customer trends and pain points, but never lose sight of the individual. Use these insights to personalize the customer experience and proactively address challenges.
Empowerment is Key: Equip your CSMs with the tools and resources they need to thrive. This includes fostering a culture of ownership and providing opportunities for professional development.
Need support from our specialist tech recruiters? We’ve got you covered. Contact the team today to learn more about our community-led approach to the hiring process.
Berlin is a bustling tech hub brimming with culture, innovation, and opportunity. Germany, a world leader in industry 4.0, is leading Europe’s charge when it comes to technological ingenuity, boasting some of the world’s most exciting tech pioneers.
With a thriving startup scene, the world’s third-largest economy, and access to top talent, German businesses are uniquely positioned to navigate an AI-enabled future, provided they can reboot their digitalisation efforts.
A complex regulatory environment is seen by some as a glass ceiling for innovation, and the polarisation surrounding the oncoming EU AI act is a prime example. Good risk management is the key to operational resilience in today’s era, and those who can develop an adaptable, dependable infrastructure have a strong chance to gain an edge over the competition.
In Germany, talent has emerged as a key battleground. According to Bitkom, 147,000 IT jobs went unfilled at the start of 2024, representing Germany’s largest-ever talent crunch.
A focus on diversifying the tech industry is essential - the demand for it is high in Germany, which we’re seeing reflected in the growth of our Women in DevOps community across Berlin and Frankfurt.
Here at Trust in SODA, we’ve been connecting German businesses with top tech talent through our community-led approach to recruitment since day one, and we’ve got a thriving network to show for it.
If you’re on the lookout for tech recruiters in Germany - whether you’re hoping to hire or get hired - we’re here to help.
Our recruitment specialists lean on years of experience, localised market expertise, and a global community network to pinpoint the right people, even in a talent-short market.
With a focus on Software Engineering, DevOps, Data, Cloud and Infrastructure, and Creative roles, we’re equipped to support businesses across the full tech spectrum.
As a B Corp certified business, we’re on the lookout to partner with businesses that share our vision of a fairer working future for all. Germany’s commitment to growth and sustainability makes for an ideal place to form impactful new relationships.
Interested? Contact the team to learn more, we’re always looking to make meaningful new connections.