How do we broach meaningful, person-centered customer success in an increasingly digitalised world? With the right tools, techniques, and talent team, delivering a world-class customer service is a given. Hoping to build out your customer success function from the ground up? Looking to fill your first senior customer success role? Here are some tips from the specialist digital tech recruiters at Trust in SODA to get you started.
People Before Pixels: While technology plays a vital role, prioritize building a team with exceptional interpersonal skills. Look for individuals who can connect on a human level, understand customer needs, and build trust.
Data-Driven Decisions, Customer-Centric Focus: Leverage data and analytics to identify customer trends and pain points, but never lose sight of the individual. Use these insights to personalize the customer experience and proactively address challenges.
Empowerment is Key: Equip your CSMs with the tools and resources they need to thrive. This includes fostering a culture of ownership and providing opportunities for professional development.
Need support from our specialist tech recruiters? We’ve got you covered. Contact the team today to learn more about our community-led approach to the hiring process.