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VP of Customer Success
- Posted 31 January 2024
- Salary Up to US$150000 per annum
- LocationNew York
- Job type Permanent
- Reference101007
- Contact NameSabrina Battiston
Job description
*Candidates must be located in EST or CST time zones to be considered*
Trust in Soda is partnered with an exciting EdTech startup looking for a VP of Customer Success! If you're a highly ambitious CS leader who is passionate about driving client retention and creating value through fabulous customer experiences, this could be a great fit.
What you'll do:
- Report to the CRO to oversee and scale a global Customer Success (CS) function, ensuring the consistent delivery of outstanding service to clients worldwide
- Collaborate with teams to customize CS strategies and tactics based on local nuances and requirements
- Drive customer retention, expansion, and advocacy initiatives to foster overall business growth, in collaboration with key stakeholders both within and outside the company
- Enhance robust reporting mechanisms to monitor the performance of both new and existing CS initiatives
- Provide regular updates to the Executive Team and Senior Management Team (SMT) on key metrics (lead and lag), achievements, and areas for improvement
What you'll bring:
- Experience working in a startup environment with fast iteration and feedback loops, where innovation and creativity are key
- Evidence of CS strategies that you've designed and delivered for organizations
- Strong team management and coaching experience, to upskill and motivate the CS team
- High accountability - ability to interface with and advise C-level and board-level stakeholders
- Experience at a SaaS startup required, Edtech experience preferred
- Desire to be part of a business that has a product focused on positive social impact
What we offer:
- Generous time off and holiday breaks
- Professional development and coaching access
- Benefits such as healthcare coverage, 401k, and other health-centric perks
