Service Desk Manager

Posted 02 May 2023
Salary £45000 - £60000 per annum
Job type Permanent
Contact NameSib Tayerera

Job description

Are you an experienced Service Desk Manager looking for a new challenge with a growing company that is working with interesting tech? An industry leading prestigious firm, currently have a unique Permanent opportunity for a Service Desk Manager in Southampton (offering hybrid working).

They are looking for a Manager with experience managing a IT support team across multiple offices with a strong technical background covering Windows, Citrix, Exchange and Cloud. The Ideal candidate will have excellent communication skills and experience working with Senior Management, stakeholders and vendors.

Working under a forward-thinking IT director, you will be responsible for:

  • Providing leadership for the Support Operations team
  • Design, implement and provide oversight for a range of service management processes and controls
  • Oversee support Operations requests, incidents, and problems
  • Manage and oversee the budgeting process for the Operations Team
  • Develop the support Technology Strategy

In addition to working with fantastic tech, the Service Desk Manager role will also offer benefits including:

  • Bonus
  • 25 days holiday
  • Medical cover
  • Life assurance

If you are interested in helping shape a global IT team in a growing business, then please don't hesitate to apply