Infrastructure Operations Manager

Start Date: 1st July 2024

Contract Length: 12 months

Location / Remote Working: Dublin, On site

If Onsite, How Many Days: 5 days per week

Pay Rate: €600PD


My client, an innovative solutions provider to the Automotive industry, is looking for an EMEA Infrastructure Operations Manager to oversee and optimise infrastructure operations services across multiple data centres and sites in EMEA.

Responsibilities:

• Work closely with Global Infra Ops Manager and engaged MSP's to ensure the strategic direction and efficient management of operational activities.
• Serve as a key liaison between the client and its service providers, responsible for maintaining operational excellence, adherence to ITIL processes, financial management, and driving continuous improvement initiatives, encompassing general hosting and cloud duties.

Essential Skill Set:

• Experience in acting as point of escalation for resolving complex issues, in particular Incident Management processes across hosting and cloud services.
• Experience in leading change management approvals, ensuring minimal disruption to operational activities.
• Experience in overseeing and ensuring the effectiveness of ITIL processes. (Service Catalog Management, Availability Management, Capacity Management, Service Level Management, Asset Management, Release Management, and Configuration Management, covering both SAP and other hosted environments.)
• Manage service targets to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) across all hosting and cloud services.
• Experience in leading server migration projects and testing disaster recovery/business continuity plans.
• Expertise in VMWare ESXi technologies to optimise infrastructure performance.
• Proficiency in data centre architecture, design, development and operations

Basic Requirements:

• Minimum 5 years of relevant work experience in infrastructure operations and management.
• Proven expertise in hosting, network and cloud platforms.
• Strong knowledge of maintaining Windows and Linux environments.
• Experience with project management methodologies and tools.
• Industry IT certifications (e.g., ITIL, VMware, AWS) are advantageous.