System Engineer Security

Posted 10 November 2022
Salary Negotiable
Job type Contract
DisciplineSoftware Engineering
Contact NameFintan Ferguson

Job description

System Engineer/Network Engineer

Contract length: 12 Month Contract + extensions

Day rate: Negotiable depending on experience

Location: Mechelen Belgium, Hybrid working

Start date: ASAP

  • candidates may not live too far away (preferably around half an hour on the road)
  • want candidates who would like to go for a long-term assignment (a few years)
  • 2 interviews including 1 onsite

Within the Infrastructure management team, located in Sint-Katelijne-Waver near Mechelen, different technologies are managed by a small team of specialized system engineers, e.g., network specialists, telecommunication specialists, Office 365 specialists.

Your responsibilities will be:

  • Manage the infrastructure daily.
  • Design the infrastructure based on business needs and align with the Center of Excellence on group level.
  • Implement the infrastructure as designed.
  • Contribute to improving customer support by actively responding to queries and handling complaints in second or third line.
  • Investigate recurring incidents (problems) to remove the root cause of the problem.
  • Establish best practices through the entire technical support process.
  • Follow up with customers to identify areas of improvement.
  • Provide customer feedback to the appropriate internal teams, like product developers.
  • Collaborate on Group level for the definition of standards for well-defined basic ICT technology domains (network, telephony, workstations, end-point security, software distribution, …) in close collaboration with internal and external specialist.
  • Ensure all basic ICT technology is respecting SLAs defined (or non-defined);
  • Install and manage a monitoring system for all business-critical ICT components to reduce time between incident occurrence and start of the incident solving process.

Nice to meet you

  • You have a bachelor's degree in Computer Science, Information Technology, or relevant field experience.
  • You have 5 years plus experience of working as a System Engineer, ideally in a significantly sized organization supporting 200+ networked PCs in an international environment.
  • Experience with working in an international matrix organization with local and group reporting lines is a plus.
  • You have hands on experience with help desk, remote control software and have a solid technical background.
  • You are customer-service oriented with a problem-solving attitude and excellent written and verbal communications skills.
  • You can work well under pressure at a high work rate and can determine correct workload priorities.
  • As a person, you have a high awareness of Customer Care and have good interpersonal skills (diplomatic and able to inspire user confidence);
  • You have experience with managing outsourcing agreements.
  • Knowledge of computing trends and ITIL best practices is necessary, knowledge of ServiceNow is an asset.
  • You can coach team members and provide necessary training to improve skill sets.
  • Problem solving and analysis of fault scenarios under pressure with competing demands and conflicting priorities are no problem for you.
  • Fluency in English is necessary, knowledge of Dutch is a strong plus.
  • You fully recognize yourself in the Greenyard values: We are Passionate, we are Entrepreneurial, we are Reliable, we are Creative, and We are Sharing.

Technology domain networking

  • Network architecture, technologies, and design.
  • QOS over different network architectures.
  • Network configuration (Cisco, Meraki, Palo Alto, Xtreme network);
  • Firewall configuration.
  • Network monitoring tools (Silverpeak, Nagios, Solarwinds, …);
  • Trouble shooting in networks (performance, packet loss, jitter, latency, …);
  • Wifi network and Wifi coverage issues.
  • SDWAN technology.
  • Configuration complex AD domains.

Know-how about the following topics is considered as a plus:

  • Server patching
  • VMWare
  • Hybrid hardware environments (Azure, AWS, and on-premises)