Support Analyst

Posted 11 November 2022
Salary €400 - €500 per day
Job type Contract
DisciplineSoftware Engineering
Contact NameJacob Evident

Job description

We are currently working with an international consulting on a Banking & Finance project.

They are looking for both Mid-level and Senior Support Analysts to work on an initial 6-month project.

Job Description:

  • Experience in IT application support/monitoring
  • Strong organizational, problem solving and analytical skills.
  • Strong interpersonal and communication skills
  • Experience with ITIL processes"
  • Good understanding of ITIL processes- Incident, Problem, Change and Release management.
  • Strong knowledge in DB event monitoring setup with visualization using Grafana.
  • Good working knowledge of Moogsoft, AIOps and Grafana
  • Strong understanding of basic and advanced UNIX and SQL/PL-SQL commands.
  • Working knowledge of ITSM tools like ServiceNow
  • Knowledge of scheduling tools like Informatica IDMC, Control-M.
  • ITIL certification.
  • Knowledge of banking and finance domain.
  • Exposure to Big Data/ETL/Cloud technologies