Key Responsibilities:

• Design and implement ServiceNow solutions that align with business objectives and IT standards.
• Lead the architecture and design of ServiceNow ITSM, ITOM, ITBM, SecOps, and other modules as needed.
• Develop and maintain a ServiceNow architectural roadmap in alignment with business goals and IT strategy.
• Ensure best practices are followed in the development, configuration, and administration of the ServiceNow platform.
• Collaborate with stakeholders to define system requirements, integrate external systems, and facilitate workflow customizations.
• Provide technical leadership and guidance to the ServiceNow development team.
• Lead the evaluation of new ServiceNow features and plugins to enhance platform capabilities.
• Manage the ServiceNow upgrade process, ensuring minimal disruption to business operations.
• Develop and maintain documentation related to ServiceNow architecture, configuration, and administration guidelines.
• Provide training and support to ServiceNow users and administrators.

Qualifications:

• Swiss working permit
• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Certified ServiceNow Administrator and Certified ServiceNow Application Developer. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect are highly desirable.
• Minimum of 5 years of experience in ServiceNow architecture, development, and administration.
• Proven experience in implementing ServiceNow ITSM, ITOM, ITBM, and/or SecOps modules.
• Strong understanding of ServiceNow best practices, coding standards, and API integrations.
• Excellent problem-solving, analytical, and technical skills.
• Strong leadership and project management abilities.
• Excellent communication and interpersonal skills in both English and German