Onboarding / Partnership Manager

They are committed to developing strong partnerships and delivering exceptional service to their clients.

The Onboarding Manager ensures the efficient onboarding of retailers and restaurants onto the B2C digital marketplace, focusing on enhancing and simplifying the process for a seamless integration experience. Reporting to the Head of Operations, the role involves coordinating all aspects of onboarding, including documentation, system integration, and training.

Key Responsibilities

• Onboarding Management: Ensure timely onboarding of new partners, coordinating initial contact, documentation, and training.
• Process Improvement: Continuously seek and implement enhancements to streamline the onboarding process.
• Relationship Management: Serve as the main point of contact for new partners, providing support and gathering feedback to drive improvements.
• Training and Support: Develop and deliver training programs, offering ongoing assistance during initial engagement.
• Documentation and Compliance: Manage necessary documentation and ensure compliance with relevant regulations.
• Collaboration and Reporting: Work closely with internal teams to ensure a smooth onboarding experience, and report on key performance indicators to the Head of Operations.

What they're looking for:

• Experience in a fast-paced environment (scale-up experience is a plus)
• Background in the FoodTech or Ecommerce sectors

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including healthcare
• Opportunities for professional development and advancement within a rapidly growing company.
• Dynamic and inclusive work environment with a focus on teamwork and collaboration.

If you're a strategic thinker passionate about customer success, especially in fostering a strong culture and demonstrating key competencies, we'd love to hear from you! This position offers up to €45,000 plus bonus, with a quick one-week turnaround. The interview process will focus on culture fit and competency, and will consist of two stages.