The Onboarding Manager ensures the efficient onboarding of retailers and restaurants onto the B2C digital marketplace, focusing on enhancing and simplifying the process for a seamless integration experience. Reporting to the Head of Operations, the role involves coordinating all aspects of onboarding, including documentation, system integration, and training.

Key Responsibilities

• Onboarding Management: Ensure timely onboarding of new partners, coordinating initial contact, documentation, and training.
• Process Improvement: Continuously seek and implement enhancements to streamline the onboarding process.
• Relationship Management: Serve as the main point of contact for new partners, providing support and gathering feedback to drive improvements.
• Training and Support: Develop and deliver training programs, offering ongoing assistance during initial engagement.
• Documentation and Compliance: Manage necessary documentation and ensure compliance with relevant regulations.
• Collaboration and Reporting: Work closely with internal teams to ensure a smooth onboarding experience, and report on key performance indicators to the Head of Operations.

What they're looking for:

• Experience in a fast-paced environment (scale-up experience is a plus)
• Background in the FoodTech or Ecommerce sectors

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including healthcare
• Opportunities for professional development and advancement within a rapidly growing company.
• Dynamic and inclusive work environment with a focus on teamwork and collaboration.

If you're a strategic thinker passionate about customer success, especially in fostering a strong culture and demonstrating key competencies, we'd love to hear from you! This position offers up to €45,000 plus bonus, with a quick one-week turnaround. The interview process will focus on culture fit and competency, and will consist of two stages.