IT Business Applications Support Analyst

Posted 13 January 2023
Salary Negotiable
Job type Permanent
DisciplineProduct Management
Contact NameColm Fitzpatrick

Job description

Do you want to work for the biggest employer in the North West of Ireland?

Job Title: IT Business Applications Support Analyst
Location: Sligo
Opportunity: Full-time
I have partnered with an Agricultural company and a leader in Food and Dairy Nutrition to hire an IT Business Applications Support Analyst.

As a values-driven organisation, They employ over 650 people directly and provides employment for many others in a wide range of activities including transport & distribution.
We are seeking an IT Business Applications Support Analyst to join the team in Sligo. As Business Applications Support Analyst you will be responsible for providing technical support for software and applications used by a company's employees to perform their job functions.

This typically includes troubleshooting issues, providing training and guidance to users, and working with software vendors and other teams within the company to resolve problems and implement new systems.

The role may also involve testing and evaluating new software, maintaining documentation and training materials, and taking a lead role in IT projects related to business applications.

Essentially, you will serve as the bridge between the IT and the business side
The ideal candidate will have:

  • Demonstrated professional experience as a BA
  • 2+ year's experience in first and second level applications software support
  • A proven track record of supporting users, reproducing, resolving, and closing issues
  • Strong knowledge of Microsoft operating systems including Microsoft
  • Strong knowledge of Microsoft Office family of products. Experience of Microsoft Power platform, PowerBI, PowerApps and PowerAutomate would be an advantage
  • Excellent communications skills with a proven ability to work within a team or as an individual
  • Experience in process mapping is desirable.