Member Support Specialist
Based in Holborn - Hybrid
Team - 3 people
Length: 6 months
Interview process - 2 stages

Must be:

Soft skills:

• Empathetic - providing responses and resolutions in timely manor
• Investigating queries - gathering data from different teams and being proactive.

Tech skills:

- Member support experience, financial institution or fintech background preferred

- Complaints background - Knowledge of DISP, Financial Ombudsman Service (FOS) and Financial Conduct Authority Principles (FCA)

- Has experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA),

- Bi-lingual (French & English - written & verbal)