B2C Sales Advisor - Contract - Hybrid

Posted 04 July 2024
Salary £250 - £300 per day
Job type Contract
Discipline Cloud & Infrastructure
Contact NameMichael Antonelli

Job description

Role: B2C Sales Advisor
Duration: 6 month contract
Location: London/Remote
Start: ASAP

My client, a renowned Internet Service Provider, is looking for a B2C Sales Advisor to join them on a 6 month contract with a hybrid working model (60% London, 40% Home based).

The ideal candidate will have the following responsibilities:

* Handle inbound sales and renewal queries via phone, email or live chat and provide accurate and timely responses.
* Manage a pipeline of leads, opportunities and respond in a timely way on outbound calls
* Reach a quota of outbound calls per day/week to drive renewals and upsell
* Understand customer needs and provide the relevant responses and product recommendations based on their customer needs and pain points.
* Utilise and actively seek out new sales and renewal techniques through self-learning to improve both your product and sales knowledge to effectively move through the sales cycle and close deals.
* Contribute to team discussion on how to objection handle and share best sales practice.
* Accurately capture customer data at point of lead and sale to ensure a high standard of customer data within the business.
* Contribute actively to regular reporting and data gathering by sharing insight
* Actively contribute and collaborate with sales and marketing discussion to ensure improved customer propositions and communications experience.
* Actively take on other mini sales related projects as needed both to learn and understand the business and to help support projects.

Required Experience:

* Proven experience within inbound sales, retention or renewals within a consumer service business.
* Proficient experience within Salesforce
* Ability to manage relationships with a complex network of internal and external stakeholders
* High attention to detail
* Ability to think quickly and respond to problems in a clear and articulate way
* Excellent interpersonal skills, with the ability to communicate confidently and professionally.
* Motivated, target-driven and results orientated.

Ideally you should also have previous experience working with a telecoms/broadband consumer environment.

This is an URGENT requirement so please apply ASAP if of interest.